5.1 Infrastructure Designed for

5.1 Infrastructure Designed for Users

MEn-route charging, involving higher-speed,

higher-power charge points at strategic locations, will become increasingly important to cater for charging on the go. This will facilitate the quicker transition of high-mileage vehicle fleets to EV technology. It will also address range anxiety.

Everyone experiences charging differently. Designing services which people will use and enjoy requires an understanding of users’ different charging needs, their perceptions, and their feelings during the entire charging journey. The development of personas as part of this final strategy helped stakeholders to understand and empathise with a diverse range of customer needs, and to embed a customer mindset into the decision-making process. This user-centred approach is and will continue to be key for the development of standards and for the provision of Government supports and funding instruments as part of this strategy.

Ultimately, there is no one charging solution for EV users: each type of charge-point will be used at some point by EV drivers, depending on their needs and circumstances on a given trip. What is important is to deliver sufficient charge points of different types so that each user can charge in a convenient, energy-efficient, and cost-effective manner.