National Transport Authority (NTA)

[1.] A database or spreadsheet detailing the number of complaints about anti-social behaviour received by the Luas Call Centre, specifically in each month of 2024 and in each month of 2025 so far, if possible. Please include categories for each complaint and specify which service (e.g., Red or Green Line) the complaints relate to, if possible. [2.] Anonymised copies of all complaints about anti-social behaviour received by the Luas Call Centre for a sample period in 2024. [3.] The total number of complaints received by Luas for the year 2024, and the total number of complaints received by Luas for the year 2025 up to the current date.