National Transport Authority (NTA)

1. Records of complaints received by the NTA in the past two years relating to Aircoach service delays, punctuality, and refund requests. 2. Any correspondence between the NTA and Aircoach concerning refund eligibility thresholds (e.g. references to a '45-minute' delay rule). 3. Any documents, reports, or regulatory submissions provided by Aircoach to the NTA that set out their Terms & Conditions relating to refunds for delayed or cancelled services.