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Decided —
Request Reference …all correspondence between the Central Bank and a named regulated financial service provider from the years 2020 to 2025 in relation to FOI-2025-001613 16/04/2025 Interest Groups Refused 01/05/2025 1. concerns about call waiting times in call centres operated by a named regulated financial service provider. 2. the decision by a named regulated financial service provider to change the opening and closing hours of their call centres to 9am to 5pm.
Requester Type —