National Transport Authority (NTA)

Relating to the 410, 411, and 412 services operated by CityDirect in Galway: 1. On-time performance records for each service instance, from the start of the earliest available CityDirect contract with the NTA to the present date, including scheduled vs. actual departure times, and noting whether the service was late, early, missed, or diverted. 2. Monthly or quarterly performance summary reports produced internally or externally for these routes. 3. Records of penalties, deductions, or enforcement actions applied to CityDirect for breaches of contract over the same period. 4. Current contract amendments or renewals between the NTA and CityDirect for these services. 5. Previous contracts for these services prior to October 2024, including all amendments. 6. Passenger complaints received by the NTA about these services, broken down by category (e.g., late, early, no-show, driver conduct) and month. 7. Monitoring reports (e.g., mystery shopper, GPS compliance checks) carried out for these services.