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Request Reference 1. The number of consumer complaints received by the Central Bank between January 2023 and June 2023 relating to a named regulated financial service provider's mortgage drawdown timing and/or eligibility for fixed-rate offers. 2. Any correspondence, reports, or records (internal or external) in the same period that reference a named regulated financial service FOI-2025-001680 09/09/2025 provider's handling of mortgage drawdowns during fixed-rate change deadlines (e.g. March 2023 when new higher rates were Individual Refused 23/09/2025 introduced). 3. If available, any regulatory findings, reviews, or monitoring carried out by the Central Bank concerning a named regulated financial service provider’s treatment of customers who applied for fixed rates in early March 2023.
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