Department of Climate, Energy and the Environment

Latest figure on percentage of all mobile calls to ECAS where Advanced Mobile Location (AML) data was available. Eg, figure for December 2018 is 51%. Secondly, please send guidance for ECAS agents to help callers discover their destination. For example, a caller comes across a motor accident in a rural area. What steps does the ECAS agent follow to assist caller in identifying their location. Is caller asked to find GPS co-ordinates in Google Maps for example?