Central Bank of Ireland

This should include, but is not limited to, any letters, emails, text messages, WhatsApp messages, memos, notes, reports, draft reports and any other relevant records that relate to the above. 1. Details of the scope of the Central Bank investigation following the recent letters dated 27 June 2025 sent from named regulated financial service provider to its customers, in which named regulated financial service provider publicly admitted to “not accurately” recalculating Normal Monthly Repayments. 2. The letters to the banks’ customers contain the following statement: