National Transport Authority (NTA)

Inter alia: 1. Punctuality and reliability data for bus Service 360 and 360A between Tramore and Waterford City. 2. Maintenance of accessibility features generally at Bus & Rail Stations and in particular any records relation to specified details in Waterford Bus Station and Ennis Bus & Train Station for various dates. 3. The duties and responsibilities of local management which would be intended to address the inspection and maintenance of toilet facilities, catering, cleaning, and ticket office availability 4. Copies of arrangements regarding vending machines including issues and refunds and details of a specified event in Ennis in November 2023. 5. Copies of any instructions concerning daily, weekly and monthly inspections that local management are supposed to undertake. 6. Instructions to the staff and managers that assess and review the service quality provided by the CIE Group, including the inspections carried out by and for the NTA and the methods used by the Department to satisfy the Department, and the Minister, that reports on service quality are meaningful, comprehensive and effective. 7. Copies of the most internal audit and C&AG reports on the relevance and accuracy of quality reviews conducted by CIE Group, NTA and the Department. 8. Copies of the most recent instructions issued by the Minister on adherence to service quality standards insofar as they relate to: a. Timekeeping of buses, b. Cleanliness at stations, c. Accessibility issues.