National Transport Authority (NTA)

1. Detailed information on why a specified Leap Card request was rejected. 2. Reasoning why the reason behind the rejection is not shared. 3. All internal communications about the specified application across all systems and processes be they electronic or paper. 4. Detailed procedural documentation outlining the application process for Leap Cards for children aged 5 to 9, including eligibility criteria, required identification or verification documents, and timelines for processing applications. 5. The current guidelines or policy documents governing the issuance and renewal of Leap Cards in this age group. 6. Statistics on the number of Leap Card applications received, approved, rejected, and pending for children aged 5 to 9 over the past three years (2022, 2023, and 2024). 7. Details of any communication channels or support services provided to applicants or their guardians to assist with the Leap Card application process for children aged 5 to 9 years. 8. Any recorded complaints, appeals, or reviews related to Leap Card applications for this age group, including summaries of outcomes or resolutions. 9. Details on the average processing time from application receipt to card issuance for this category. 10. Copies of application forms and guidance notes provided to applicants or guardians.