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Request Reference 1. Details of the scope of the Central Bank investigation following the recent letters dated 27 June 2025 sent from named regulated financial service provider to its customers, in which named regulated financial service provider publicly admitted to “not accurately” recalculating Normal Monthly Repayments. 2. The letters to the banks’ customers contain the following statement: FOI-2025-001712 18/11/2025 Individual Refused 02/12/2025 “When recalculated, there may be some change to the Normal Monthly Repayment as a result of other activity on the account that is not associated with this error.” Accordingly, I further request details of the scope of the Central Bank investigation into the above statement in which named regulated financial service provider publicly admitted to changes to the Normal Monthly Repayment being made that is not associated with the disclosed error in the communication in regard to recalculating Normal Monthly Repayments.
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