Department of Public Expenditure, Infrastructure, Public Service Reform and Digitalisation

I would like to know how many call centre agents, customer contact centre agents and other advisors are employed by the public sector to deal directly with customer communication over the phone, over chat, over email, over Whatsapp, over social media channels. This should identify the number of agents who are directly employed by the state and those who are outsourced by the public sector. Can we have the same information for local councils. Can we have the same information for semi state bodies. In terms of time range an average over the calendar year 2023 would suffice.