National Transport Authority (NTA)

1. If you use an IT Service Management solution (aka ITSM), please advise what you are currently using? (examples include: ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, Ivanti etc) Please provide the platform name. If possible, please also provide the previously utilised solution and reason for change.; 2. When is your current ITSM platform contract due for renewal? Please provide month/year.; 3. Who (if there is one) is your current supplier of professional and managed services for your ITSM platform? If this is managed internally, please confirm the same.; 4. How many user licences do you have for your ITSM platform?; 5. Who is the principal contact for IT Services within your organisation?