Received 22 August 2023
Decided 19 September 2023
Refused
Request Reference CRA‐FOI‐2023‐037
Requester Type Business/Interest Group
Charities Regulator

Please provide the record (and details/information therein) which relates to the most recent procurement of your ITSM (IT Service Management) solution. The records I’m seeking specifically relate to contract awards for IT Service Management solutions (most likely, your ICT dept/team will know about this – as would I expect your finance dept). Equally, please can I request detail of the contract end date which I would anticipate you will have recorded within your procurement register (or similar). Along the same procurement records lines, please provide the record/s for contract award to whichever supplier is providing IT support and maintenance. If none, then I shall assume this is managed via internal teams.