Central Bank of Ireland

“When recalculated, there may be some change to the Normal Monthly Repayment as a result of other activity on the account that is not associated with this error.” Accordingly, I further request details of the scope of the Central Bank investigation into the above statement in which named regulated financial service provider publicly admitted to changes to the Normal Monthly Repayment being made that is not associated with the disclosed error in the communication in regard to recalculating Normal Monthly Repayments. Timeframe: 1 September 2025 – present I am seeking access to the following records: 1. Case-Specific Records (specified case number ) All records relating to specified case number , including: • internal emails, notes, correspondence, and case-handling logs • internal discussions on jurisdiction • any escalation, triage, or review carried out by the Public Contacts Unit or Consumer Protection Directorate. 2. Records Relating to Jurisdiction Over Credit-Sale Agreements All records (including internal guidance, briefing notes, memoranda, or position papers) used by the Central Bank in determining its remit in respect of: • consumer credit-sale agreements issued by non-bank entities; and • deferred-payment arrangements offered by telecoms providers.