Received 22 August 2023
Decided 18 September 2023
Refused
Request Reference TCAGSM-FOI-2023- 0141
Requester Type Business/Interes t Group
Department of Culture, Communications and Sport

The record (and details/information therein) which relates to the most recent procurement of your ITSM (IT Service Management) solution. The records I’m seeking specifically relate to contract awards for IT Service Management solutions Equally, please can I request detail of the contract end date which I would anticipate you will have recorded within your procurement register (or similar). Along the same procurement records lines, please provide the record/s for contract award to whichever supplier is providing IT support and maintenance. If none, then I shall assume this is managed via internal teams. Should it assist you, other organisations I have contacted seeking the same information have passed the request to their respective ICT teams to answer.