Department of Defence

Good day FOI team, please can I request answers to the following questions. • If you use an IT Service Management solution (aka ITSM), please advise what you are currently using? (examples include: ServiceNow, BMC, Freshworks, 4ME, Hornbill, ManageEngine, Ivanti etc) Please provide the platform name. • If possible, please also provide the previously utilised solution and reason for change. • When is your current ITSM platform contract due for renewal? Please provide month/year. • Who (if there is one) is your current supplier of professional and managed services for your ITSM platform? • If this is managed internally, please confirm the same. • How many user licences do you have for your ITSM platform? • Who is the principal contact for IT Services within your