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Request Reference Could you please provide the following data points in respect of Payment Service Providers for Q1-4 2024 respectively: 1. Complaint Volumes as per PIS 08.00 on Payment Institution Supplementary Return a. Number of Complaints Outstanding/Unresolved at the start of the period. b. Number of Complaints received during the period. c. Number of Complaints resolved during the period. d. Number of Complaints unresolved at period end. FOI-2025-001631 05/06/2025 e. Number of Complaints under FSPO consideration at period end. Individual Refused 19/06/2025 f.Redress paid to complainants during the period. 2. Transaction Volume as per PIS 05.00 on Payment Institution Supplementary Return 3. Number of Material Breaches reported to the CBI and the number of unique firms which reported breaches. 4. Number of errors reported to the CBI as per PIS 08.01 on Payment Institution Supplementary Return and the number of unique firms which reported errors. Please provide this data in an anonymised manner.
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