Contents

Introduction 3

Chairperson’s Statement 4

Chief Executive’s Introduction 6

Who is the National Transport Authority 8

Purpose and Function 8

Enabling Legislation 8

NTA Responsibilities 9

Strategy Development 11

Structured Approach 12

Policy Backdrop 12

Stakeholder Engagement 13

Climate Change 13

Economic Outlook 14

Public Transport Security 14

International Transport Trends 15

Looking Forward Strategically 16

Mission, Vision & Values 17

Mission 17

Vision 17

Values 17

Goals 18

Strategic Objectives 19

Customer First 19

Climate & Environmental Action 20

Transport Planning 20

Transport Infrastructure 21

Transport Services 21

Transport Safety & Regulation 22

Stakeholder Engagement 22

People & Organisation 23

Delivery Challenges & Key Risks 24

Delivery Challenges 25

Key Risks 26

Glossary