strategy statement03 - 05

Agree and publish performance indicators for the Department

for inclusion in management information reports under MIF.

Performance indicators: Formatting of reports to be decided on by end of first quarter, 2004. Mechanism to identify and develop a sample number of performance indicators established by mid 2004. Framework and timeframe for reporting on these performance indicators decided on mid- 2004. Existing indicators developed, and indicators concept extended to all sections over the strategy period.

Information Systems

Implement priority actions in our ICT strategy to deliver

effective ICT tools which supports the Department’s business needs;

Performance indicators: Clear policies and standards to be set for the Department’s IT infrastructure and services, IT projects to be prioritised and managed effectively, and the reliability and security of the Department’s systems to be improved over the period of the Strategy.

Put in place a Departmental intranet to improve internal

information sharing/communications and increase efficiency;

Performance indicators: An Intranet site for the Department, operational from June 2003 to contain shared information most commonly used by the Department’s staff. Further shared information to be added to the site on a phased basis in 2003 and 2004.

Introduce service level agreements (SLAs) for the Department’s

IT customer base.

Performance indicator: A services contract to provide IT support to the Department’s staff was entered into with an external service provider early in 2003. SLAs for this support were agreed and issued to staff for information. SLAs to be monitored on an on-going basis.

Department of Enterprise, Trade & Employment

Maintain and further enhance the BASIS website.

Performance indicator: The timeliness and quality of the public sector information provided to the business community.

Work with Reach and Government Agencies, through the BASIS

project, in the development of online integrated services to make it easier for business to deal with Government.

Performance indicator: The number of integrated public services delivered online.

Goal

Figure from page 80

We will work proactively within the European Union and within domestic institutional structures:

to achieve our strategic goals and help make Europe the

most competitive economy in the world with more and better jobs and greater social cohesion, and

to create a more liberal world trade and investment

environment.

High Level Performance Indicators for Goals

LEU policies reflect Department’s goals and strategic objectives

to the greatest possible extent.

LOverall success of aspects of Ireland’s Presidency coming

within the ambit of the Department.