Our vision, mission and values

Our vision, mission and values

Our mission as a Civil Service office is to deliver excellent service to Civil and Public Service staff, (our end-users) on behalf of our client Public Service Bodies, and deliver value for money to citizens by providing excellent corporate business services and data insights to Government. We set high standards for shared services in the Public Service, and we work in partnership with our customers to deliver quality fit-for-purpose services that lower costs, increase efficiency, and provide information to management to aid decision-making. We advocate for investment in new technology to deliver better processes and data analytics for the business services that Government needs. We set standards for shared services for the whole public service.

Our vision for the NSSO is to be a customer-focused, innovative, and learning organisation, setting the standards for and providing consistently high quality shared services and data insights that support business needs. Trusted by others, we will build a strong culture that is collaborative, performance-driven, and people-focused.

Our values, building on the Civil Service Code of Standards and Behaviour, are: • People first: The key to our success is our people, and we are committed to putting people, performance, and development at the centre of what we do, cherishing a culture of diversity and inclusion. • Process and digital innovation next: We strive for process simplicity, and we foster a mind-set that is alive to continuous improvement. • Service excellence always: Our aim is to deliver operational improvements and an agile customer experience rooted in our desire to be better and to meet our customers’ needs.

In short, our ambition is to be an increasingly progressive, trusted and professional organisation and employer of choice.