Goal 3: Invest in New Digital Technologies

Goal 3: Invest in New Digital Technologies

Exploit the full potential of modern technological platforms, systems, and solutions
Priorities	Actions to implement these Priorities	Outcome and KPIs for 2026
1. Provide a best-in-class user experience for all users supported by a digital service layer 2. Achieve Operational Excellence 3. Invest in the ongoing modernisation of ICT platforms and related systems and solutions. 4. Strengthen our IT and cyber security to protect the data we hold, taking account of increase in frequency of cyber-attacks. Develop an end-to-end view of key corporate services and exploit the potential of new technologies to promote cross- functional integration. Develop and test every aspect of our BCP. 5. Give PSBs and public servants the tools and skills to use self-service technologies across all platforms. 6. Further enhancement of BI and Analytics services provided to PSB clients. 7. Develop a Future Cloud Technology & IT Foundation. 8. Maximise existing investments in PeopleSoft HRMS.	• A user interface providing one-stop and uniform access to NSSO’s core applications via portal services • Review current service management practices with a view to adopting an ITIL compliant tier support model • Seek to make services available outside the government network • Integrate technology used for Payroll and HR Shared Services, deploying cloud and exploiting AI technologies where possible. • As noted under Goal 1, we will develop and implement an NSSO innovation strategy covering our services, processes and technology. • Single website to access all NSSO services. • Ensure the security of the NSSO against cyber-attack through a combination of IT security, training and awareness measures for staff and countervailing internal controls. • Pursue an integrated HR & Payroll direction as part of the one HCM ambition considering new integration technologies and alternatives in addition to a single vendor approach	• Build a Digital Experience Service Layer and provide a single 360-degree view of the employee • A UX experience conforming to industry best practices leveraging PeopleSoft UX improvements • Active programme of technology replacement and hybrid cloud strategy underway, and AI technologies (RPA). • Active risk programme for cyber security including review and testing of IT third party security protocols and controls, and operating system security, and monitor and report annually. • Accurate, reliable technology supporting our services – evidenced by measures of quality service in customer feedback • Implement Time & Labour and Absence modules • Integrated HR & Payroll feasibility and RFP • Continuous improvement of processes by digitisation and reduction in manual interventions.

Goal 4: Champion Shared Services across the Public Sector