Financial Services and Pensions Ombudsman (FSPO)
FOI Requests — 81 records (page 2 of 2)
- Received —Decided 30 May 2022GrantedFinancial Services and Pensions Ombudsman (FSPO)
Complaints on hand
- Received —Decided 14 March 2022GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 1 March 2022RefusedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 15 January 2021RefusedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 26 November 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 15 October 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 31 August 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 17 August 2020RefusedFinancial Services and Pensions Ombudsman (FSPO)
Request related to complaints data
- Received —Decided 29 July 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 8 July 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 27 May 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 11 March 2020RefusedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 6 March 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided 5 March 2020Handled outside of FOIFinancial Services and Pensions Ombudsman (FSPO)
Request relating to complaints data
- Received —Decided 17 February 2020GrantedFinancial Services and Pensions Ombudsman (FSPO)
The minutes of FSPO Council meetings
- Received —Decided —UnknownFinancial Services and Pensions Ombudsman (FSPO)
Details of complaints against a particular financial service provider
- Received —Decided —The FSPO attempted, in accordance with section 15(4), to assist the requester in making the request. The requester did not respond to this request.Financial Services and Pensions Ombudsman (FSPO)
Request related to complaints data
- Received —Decided —RefusedFinancial Services and Pensions Ombudsman (FSPO)
Details of the total number of complaints made in relation to occupational pension schemes for the years 2015 – 2018 broken down as following Group pension schemes, Single member insured pension arrangements, Self- administered pension schemes, Single-member self-administered pension schemes
- Received —Decided —RefusedFinancial Services and Pensions Ombudsman (FSPO)
1. How many complaints on the FSPO data base initiated in August 2016 and are still being investigated; 2. of those complaints, if any, how many were left in active for eleven months or more; 3. of those complaints number of FSPO staff that worked on each individual case that have taken three years or more to adjudicate on; 4. the longest time of inaction on any case dealt with by the FSPO; 5. the longest time frame a complaint has taken for full adjudication in the FSPO; 6. information of statistics relating to governance & transparency regarding how the FSPO has dealt with complaints about FSPO staff by members of the public who have had complaints taken three years to investigate; 7. facts & statistics as to the amount of complaints started on the 9th of August 2016 in the FSPO and the average time for adjudication took place;
- Received —Decided —Financial Services and Pensions Ombudsman (FSPO)
8. statistics as to how many complaints initiated in August 2016 have had more than two letters sent out pertaining to their complaint and if more than two letters what was the purpose/reason for more than two letters
- Received —Decided —GrantedFinancial Services and Pensions Ombudsman (FSPO)
Details of FSPO Act and regulations
- Received —Decided —Handled outside of FOIFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided —RefusedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided —GrantedFinancial Services and Pensions Ombudsman (FSPO)
n/a
- Received —Decided —RefusedFinancial Services and Pensions Ombudsman (FSPO)
Details of payments made for legal services to a specified barrister
- Received —Decided —RefusedFinancial Services and Pensions Ombudsman (FSPO)
Request related to complaint data
- Received —Decided —GrantedFinancial Services and Pensions Ombudsman (FSPO)
Details of advertising spend by the FSPO
- Received —Decided —from March 2020 to October 2021, including details of Covid-19 related advertising expenditureFinancial Services and Pensions Ombudsman (FSPO)
- Received —Decided —GrantedFinancial Services and Pensions Ombudsman (FSPO)
Council Information: Requester seeking the amount each council member received in remuneration/expenses in 2015-2017 and if any member waived any amount of their remuneration/expenses 2015-2017.
- Received —Decided —Part-GrantedFinancial Services and Pensions Ombudsman (FSPO)
Decision making and compensation: requester seeking all information the FSPO has regarding the calculations/criteria used in assessing compensation, including the extent of such compensation.
- Received —Decided —RefusedFinancial Services and Pensions Ombudsman (FSPO)
Named Financial Service Provider (FSP): requester seeking information on a named FSP, specifically excluded under FOI Act 2014.